Frequently Asked Questions:

Shipping :

What is the status of my order?

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet.You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! 

How do I cancel or change my order?

Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, we’re not able to change existing orders.

but, If your order hasn't shipped yet.

Please E-mail us at with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase. 

How long does it take to get my order?

Most customers can expect to receive their supplies within 15 to 30 days. Orders that require prescription approval or personalization may take longer to ship.

How much is shipping?

Some of our items and international addresses( outside USA & Canada) shipping costs is $9.99.

All other orders ship for a flat rate of $4.95.

You will be seeing shipping charges at checkout before you initiate payment.

Who will be delivering my order?

We ship via FedEx and other Premium Carriers to provide you with the fastest and most reliable service available.

Do I need to be there to sign for it?

Nope! If you're not home, the driver will leave your package at the door or with your doorman.

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?

YES! – we are able to ship to P.O boxes, APO/FPO addresses, and international addresses.

What happens if my package gets lost?

All items purchased made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

However in some cases you can select insured deliver just for additional $1.95. you will see the option to select this service at checkout.


How do I make a purchase?
To place an order, Click on a product to see more details. To add the product to your cart, click on the button that says “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, click on the button that says “ Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the button that says “Place Order.” We’ll send you an email confirming your order. 

When will my payment method be charged?

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

Why are there multiple charges on my card?

When you place an order, you will see a pending charge on your payment method for the total cost of your order. The pending charge will disappear within 24 to 48 business hours after your order ships.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

  • One pending charge for the grand total of your order
  • Separate, final charges for each shipped box

Rest assured, you will only be charged for shipped items.

How do I add a payment method?

Go to Payment Method and click the link that says “Add a new Credit or Debit Card. Fill in the required information exactly as it appears on the card and click the button that says “Payment Method.”   

To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to our website. 

You can also add or select any of the payment methods we accept at checkout. 

Why is my credit card not working?

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal. 


I received a promotion/discount code. How do I apply it?

Applying a promotion/discount code is simple! At Checkout, simply type the code into the box that says “Promo/Discount Code.” Then, click the button that says “Apply.” All promotion/discount codes can only be used once. Check terms and conditions found on the email or mailer you received.


How do I request a return or replacement?

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 30 days of purchase.  If you would like to request a return or replacement, please E-mail us at with your order number.

We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.

We do not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, We does not take title to the refunded item.

What is the status of my refund?

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.


How do I contact customer service?

You can reach one of our devoted customer service email, and we'll get right back to you with a response. If that doesn't work feel free to contact us at +1 647 547 0985.

What are your customer service hours?

We're available all day every day, 24/7, 365 days a year. except National (USA, Canada) Holidays. 

How can I find out when an item is back in stock?

When an item is out of stock. We’ll send one email notification for each item that’s back in stock. 

    Do you work with shelters and other pet-related organizations?

    We actively qualifying programs for non-profit organizations and shelters that help support animal welfare. Please contact us at if you'd like to discuss how we can help your organization.

    What's your Privacy Policy and Return Policy?

    Your privacy is very important to us. Read our Privacy Policy and Refund Policy for more details.